Effective Date: 01/11/2024

At TheIndiaKart.com, we strive to ensure your complete satisfaction with your purchase of Indian products. If you are not entirely satisfied with your order, our Refund and Returns Policy outlines the process for returning items and obtaining refunds.

1. Return Eligibility

You may return items purchased from TheIndiaKart.com under the following conditions:

  • Time Frame: Returns must be initiated within 7 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Items that show signs of wear or damage will not be eligible for return.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Customized or personalized products
    • Perishable goods
    • Intimate or sanitary items

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@theindiakart.com or +91 7867861199 to request a return authorization.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

3. Return Shipping

  • Shipping Costs: You are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping fees.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over [Insert Amount] to ensure that they are returned safely.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved:

  • Refund Method: Refunds will be processed using the original payment method within 7-10 business days.
  • Partial Refunds: If the item is returned damaged or not in its original condition, we reserve the right to issue a partial refund based on the condition of the returned item.

5. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item. We cannot guarantee that exchanged items will be available at the time of your request.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact Us Immediately: Please notify us within 48 hours of receiving the item by contacting customer service at info@theindiakart.com or +91 7867861199
  2. Provide Evidence: Include photos of the damaged item and packaging to help us resolve the issue promptly.
  3. Replacement or Refund: We will either send you a replacement at no additional cost or issue a full refund based on your preference.

7. Customer Support

For any questions regarding our Refund and Returns Policy or assistance with returns, please contact us:TheIndiaKart.com
Email: info@theindiakart.com
Phone: +91 7867861199
Address: 1212 Eldridge Rd, Sugarland, TX, 77478.USA

8. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically. Thank you for shopping with TheIndiaKart.com! Your satisfaction is our priority, and we appreciate your understanding of our policies.